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PAYMENT QUERIES
REGISTER FOR ISS (INVOICE STATUS SERVICE) ON TUNGSTEN
Mondelēz International is rolling out a free self-service invoice status functionality for all active suppliers.
By simply logging onto the Tungsten Portal, you will be able to manage your account details directly and display the status of your invoices. As this service becomes available in your country, it will replace the existing e-mail or telephone-based service for managing your queries.
To access this functionality, suppliers should register with Tungsten (or use their existing Tungsten account) to see all recent invoices they have submitted to Mondelēz International.
New invoices are available to review:
- within one day when submitted electronically and
- within three days after receipt in the other cases (paper-mail, e-mails).
Contact Tungsten Network Support (queries related to Tungsten)
Contact Mondelez AP Mailbox
In case you don´t find a response to your query in ISS, please reach out to accountspayable@mdlz.com for any invoice related queries (including payment status, e-invoicing issues, Tungsten connections, and scanning center queries).
Important information
1. The languages supported by Mondelez AP Mailbox are: German, Spanish, French, Portuguese, Italian, Polish, Czech, Slovakian, Thai, Bahasa, Mandarin, Japanese, Bulgarian, Greek, Ukrainian.
2. Please note that the following countries are not supported by the AP Mailbox: Vietnam, Russia, Georgia, Latvia, Estonia, Ivory Coast, Venezuela, Kazakhstan, and Belarus. This means that for any invoice-related queries you have will be handled by the local AP team.
The countries listed refer to the territory where the Mondelez legal entity responsible for paying the invoice is located.